A 72-hour guarantee on every FUT coin order
The guarantee exists for one reason: making sure the coins you paid for end up in your club. If something goes wrong with the delivery, tell us within 72 hours and it gets put right.
What the guarantee covers
- Coins that never reached your club
- A delivery that arrived short of the amount you paid for
- A delivery that started and was never finished
The fix is one of two: we complete the delivery, or you get your money back under the refund policy.
What it doesn't cover
- Coins you've already spent on packs, bids or SBCs
- Problems caused by signing in or changing account details during a Comfort Trade
- Restrictions or bans EA places on an account: those are EA's decisions, not part of the delivery
- Card prices moving after the coins have landed
- Problems first reported after the 72-hour window has closed
These sit outside the order itself, so the guarantee can't reach them. Live chat can still help you work out what happened.
How to make a claim
Everything goes through live chat, which is open 24/7. Your claim needs to reach us inside the 72-hour window.
- 1
Open live chat
Start a conversation at any hour and give the order number from checkout. That's how support finds your delivery.
- 2
Say what went wrong
Give the platform, the delivery method, the amount you ordered and the balance you can see in your club now. If a Player Auction round stalled, name the card you listed.
- 3
Get it put right
Support checks the order against what was delivered. Missing coins are sent to finish the job; if that isn't possible, you're refunded under the refund policy.
Check this before you claim
Most orders are complete within 10–45 minutes, and big ones arrive in several transfers rather than one. A balance that looks short halfway through may simply be waiting for the next batch, so wait until the order shows as complete before you count.
With Comfort Trade, keep away from your EA account until then: signing in while the team is working ends their session and stalls the delivery.
How the guarantee fits each delivery method
Comfort Trade. The team moves the coins inside your club, so a shortfall shows straight away in your balance. Report it with the order number and the balance you see, and the rest is delivered.
Player Auction. Coins arrive each time the team buys the card you listed. If a listing expires without being bought, don't guess a new price. Ask in chat for one, so the next round is set up correctly. The delivery page explains both methods in full.
Guarantee and refunds
The guarantee decides whether a delivery problem gets fixed. The refund policy sets out how a refund is made when that's the fix. Not sure which applies to you? Ask in chat before you order.
The guarantee covers your order; it can't change EA's rules. For what coin transfers mean for your account, read is it safe to buy coins.
Your next signing is one top-up away
Pick a platform, choose an amount and see the coins in your club in 10–45 minutes.